Returns

Products can be returned to:

3D fanshop
Berkenblad 15
3233SR Oostvoorne
Netherlands

Please fill out the online return form completely and include it with your return shipment.

Download Return Form

For more information, please refer to the conditions below regarding the Right of Withdrawal or read the general terms and conditions.

Article 6 - Right of Withdrawal

For the delivery of products:

1. When purchasing products, the consumer has the option to dissolve the agreement without giving any reason within 14 days. This withdrawal period starts on the day after the consumer or a representative designated by the consumer in advance and made known to the entrepreneur has received the product.
2. During the withdrawal period, the consumer will handle the product and packaging with care. The consumer will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they wish to exercise their right of withdrawal, they will return the product to the entrepreneur with all delivered accessories and, if reasonably possible, in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.
3. If the customer wishes to make use of their right of withdrawal, they are obliged to report this to the entrepreneur within 14 days after receiving the product. The customer must make this report using the model form. After the customer has indicated that they wish to exercise their right of withdrawal, the customer must return the product within 14 days. The customer must prove that the goods have been returned on time, for example by means of proof of shipment.
4. If the customer has not reported their intention to exercise their right of withdrawal within the periods mentioned in paragraphs 2 and 3 or has not returned the product to the entrepreneur, the purchase is a fact.

For the delivery of services:

1. When providing services, the consumer has the option to dissolve the agreement without giving any reason for at least 14 days, starting on the day the agreement was concluded.
2. To exercise their right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur when making the offer and/or at the latest at the time of delivery.

Article 7 - Costs in case of withdrawal

1. If the consumer exercises their right of withdrawal, the costs of return will be borne by the consumer.
2. If the consumer has made a payment, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This refund will be made using the same payment method used by the consumer unless the consumer expressly agrees to a different method of payment.
3. If the product is damaged due to careless handling by the consumer, the consumer is liable for any depreciation of the product.
4. The consumer cannot be held liable for any depreciation of the product if the entrepreneur has not provided all legally required information about the right of withdrawal before concluding the purchase agreement.